Have questions? We're here to help.
Product Specific Common Questions
- Term Life Insurance
- Dependent Children Term Life Insurance
- Critical Illness Insurance
- Dependent Children Critical Illness Insurance
- Accidental Death and Dismemberment Insurance
- Extended Health & Dental Insurance
Forms
If you require a form, please go to our dedicated forms section.
Other Inquiries
Our Client Service Specialists can help you with any other inquiries you may have:
Client Service line:
(Available Mon-Fri 6:30am to 4:30pm Pacific Time)
Toll-free: 1 (800) 266-5667
Local: 604.737.3802
Client Service Email:
solutions@ia.ca
Wish to file a complaint? Please see our formal complaint procedures page.
Making a claim
We want your claims process to be as hassle-free as possible. If you need to file a claim, please call our toll-free Client Service line. A Claims Specialist will walk you through the necessary steps.
Contact us
(Office hours: 6:30am to 4:30pm Pacific Time)
1 (800) 266-5667
Address: Map
Special Markets Solutions
Industrial Alliance Insurance and Financial Services Inc.
400 - 988 Broadway W.
PO Box 5900
Vancouver BC, V6B 5H6
