Customer Service

Have questions? We're here to help.

Product Specific Common Questions



If you require a form, please go to our dedicated forms section.

Other Inquiries

Our Client Service Specialists can help you with any other inquiries you may have:

Client Service line:
(Available Mon-Fri 6:30am to 4:30pm Pacific Time)
Toll-free: 1 (800) 266-5667
Local: 604.737.3802

Client Service Email:

Wish to file a complaint? Please see our formal complaint procedures page.


Making a claim

We want your claims process to be as hassle-free as possible. If you need to file a claim, please call our toll-free Client Service line. A Claims Specialist will walk you through the necessary steps.

Contact us

(Office hours: 6:30am to 4:30pm Pacific Time)

1 (800) 266-5667

Address: Map
Special Markets Solutions
Industrial Alliance Insurance and Financial Services Inc.
400 - 988 Broadway W.
PO Box 5900
Vancouver BC, V6B 5H6

Questions? We're here to help.
Call 1 (800) 266-5667 or email