Have questions? We're here to help.
Product Specific Common Questions
- Term Life Insurance
- Dependent Children Term Life Insurance
- Critical Illness Insurance
- Dependent Children Critical Illness Insurance
- Accidental Death and Dismemberment Insurance
- Extended Health & Dental Insurance
- Long Term Disability Insurance
- Office Overhead Insurance
If you require a form, please go to our dedicated forms section.
Our Client Service Specialists can help you with any other inquiries you may have:
Client Service line:
(Available Mon-Fri 6:30am to 4:30pm Pacific Time)
Toll-free: 1 (800) 266-5667
Client Service Email:
Wish to file a complaint? Please see our formal complaint procedures page.
Making a claim
We want your claims process to be as hassle-free as possible. If you need to file a claim, please call our toll-free Client Service line. A Claims Specialist will walk you through the necessary steps.
Consultel ® confidential psychological assistance service following a difficult life event
Consultel® is a confidential psychological assistance service provided as part of your alumni group insurance program. Consultel® telephone counseling services are included with Term Life, Guaranteed Issue Life, Critical Illness and Accidental Death & Dismemberment coverage. There are no out-of-pocket costs for using the service.
To use these services, you or a family member must be insured for the event which necessitates counseling services. Telephone counseling sessions can begin as soon as the claim is filed.
To initiate counseling, please contact Consultel® directly at 1.844.598.5262. You must have your group policy number and member/employee ID when you call. Within 24 hours of your request, a file is opened and a professional counselor is assigned. The counselor then contacts you to set up a telephone appointment. A first telephone session takes place within seven days of the initial request.